Work Experience and Education

Work Experience

Social Media and Marketing Virtual Assistant

Self-employed (Jan 2011-Present)

– Researching and developing knowledge to stay on top of issues in the publishing world
– Developing visual and engaging resources such as presentations, blog posts and marketing materials
– Successfully providing committed full time assistance to a bestselling author for several years, with a demonstrated flexibility to working hours and workload management
– Providing high quality general support for a variety of tasks, ranging from blog/website management through to proofreading, social media support and blogger/reviewer outreach
– Building social media presence on multiple networks including Twitter, Facebook, Pinterest and Instagram
– Developing and implementing engaging and far reaching marketing and promotional ideas, including multi-author/blogger events online and giveaways

Variable Hours Tutor

Barnsley College (January 2016 to December 2016)

– Teaching the Diploma in Further Progression to Health Science Professions for three hours per week, delivering modules on safeguarding and understanding mental health
– Providing emergency sickness cover on several occasions
– Developing assessment activities and providing robust assessment feedback

Business Support Officer

Kirklees Council (2007-2010)

– Accurately completing data processing of both school admission applications and nursery education funding applications, including cross checking information and investigating any data discrepancies
– Rapidly resolving complaints and acting on feedback, escalating issues as appropriate
– Liaising with nursery owners/managers to support their understanding of requirements and procedures
– Temporary secondment preparing and presenting school admission appeals, representing the local authority and submitting their case with consideration to legal, educational and welfare related concerns

Claims Supervisor

RBS Insurance (2003-2007)

– Communicating with and responding to policyholders and third parties (such as doctors, solicitors and employers) in order to investigate and settle claims
– Making sound decisions to resolve claims effectively and efficiently, including authorising payments for other staff members worth up to several thousand pounds
– Diplomatically explaining contractual obligations, including when the insurance company was unable to pay out due to policy conditions not being met or being breached
– Adhering to strict quality checks and observing all FSA and legal requirements

Research Coordinator

Mondaq (2000-2001)

Marketing Secretary

Regional Independent Media (1999-2000)

Administrative Assistant

Calderdale College (1998-1999)

Education

Certificate in Education

University of Huddersfield (Sept 2015-Present)

Education and Training Award

Barnsley College (April 2015 – July 2015)

Various Modules

Open University (Oct 2004 – July 2007)

– Creative Writing, German, Human Biology, Politics, Technology for a Sustainable Future

Certificate in Natural Sciences

Open University (Oct 2003 – July 2004)

Certificate in Social Sciences

Open University (Oct 2002 – July 2003)

A Levels

Ryburn Valley High School (Sept 1996 – July 1998)

– English Literature, German, Business Studies, General Studies

GCSEs

Ryburn Valley High School (Sept 1994 – July 1996)

– GCSEs: English Literature, English, Science (Dbl Award), Mathematics, Business Studies, German, History
– Core Text Word Processing: Up to and including Stage III Pt II